Lisbon Transit Collective
Tram 28 timetable
Ride-alongs, a paper prototype and a timetable people could read from the platform.
2024
UX research

The 28 is slow, loud and always full, and its timetable assumed you already knew when it came.
We rode it for two weeks, redrew the timetable on grid paper and tested paper versions on the platform before anything was built.
Result: the new timetable is on every stop between Martim Moniz and Prazeres.
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